Your Stay. Made Simple.
What’s Included in Every Stay
Professionally Cleaned and Inspected
Every StayMint property is cleaned by trained professionals using hotel-grade products and protocols. Linens and towels are freshly laundered, surfaces are disinfected, and the unit is visually inspected before every arrival. Cleanliness is never optional — it’s guaranteed.
Easy, Contactless Check-In
We use secure smart locks and digital check-in instructions to give you immediate access to your property with no waiting or coordination. You’ll receive your custom check-in guide via text and email prior to arrival, and you can let yourself in anytime after 3 PM.
Fully Stocked and Ready
Our units include high-speed WiFi, smart TVs with streaming, quality bedding and towels, cooking essentials, coffee and tea bar, travel-size toiletries, and basics like a hair dryer and iron. Many units also feature USB charging ports, workspace lighting, and blackout curtains.
In-Unit QR Help System
If you need help using the coffee maker, connecting to WiFi, adjusting the thermostat, or navigating the TV apps — simply scan one of the printed QR codes located in the property. You’ll be taken to a digital help guide tailored to your unit. No guesswork. No digging through drawers. Just fast answers when you need them.
Local Recommendations
We’ve curated the best local places to eat, drink, shop, and explore — based on what you like to do. Whether you want walkable coffee shops, family-friendly activities, or quiet trails, our digital guide gives you real suggestions from real locals.
24/7 Guest Support
Need help during your stay? We’re available. Our guest support team is just a message or phone call away for anything from early check-in requests to maintenance concerns or booking extensions. You’ll never be left wondering who to contact.
For Immediate Support During Your Stay
For life-threatening emergencies, always dial 911 first
Frequently Asked Questions
What time is check-in and check-out?
• Check-in: After 3:00 PM
• Check-out: By 11:00 AM
These times help us ensure proper cleaning and turnaround between guests. Early check-in and late check-out may be available upon request, but are not guaranteed.
How do I check in?
You’ll receive a digital check-in guide via email and/or text prior to your arrival. All StayMint properties use keyless smart locks, so you can access the home using your custom access code. No key exchanges or meetups required.
Where can I find the WiFi info?
WiFi network names and passwords are:
• Provided in your check-in instructions
• Printed inside the unit (typically near the entry, kitchen, or workspace)
• Also available via QR code signage throughout the property
If you’re still having trouble connecting, scan the in-unit QR code for WiFi troubleshooting or contact us directly.
We also visually inspect your property during each turnover and report any signs of damage immediately.
What amenities are included?
Every StayMint property is stocked with essentials including:
• Fresh towels and linens
• Travel-size shampoo, conditioner, and body wash
• Hair dryer and iron
• High-speed WiFi
• Smart TV with streaming access
• Coffee and tea (Keurig or Nespresso pods + tea assortment)
• Kitchen basics (pots, pans, cooking utensils, dish soap, sponge, etc.)
• Starter paper products (toilet paper, paper towels)
The exact amenities may vary slightly by property, but you’ll always have what you need for a comfortable stay.
How do I operate the TV or coffee maker?
If you’re unsure how to use a device or appliance, simply scan one of the QR code signs posted in the unit. You’ll find step-by-step digital guides for:
• Smart TV and streaming
• Coffee maker or espresso machine
• Thermostat or AC controls
• WiFi setup
• Trash/recycling procedures
Still stuck? Text us and we’ll be happy to help.
What do I do if something is broken or not working?
Please contact us immediately. We’re here to help.
Our support team is available for non-emergency issues during standard hours, and for urgent matters 24/7. We’ll troubleshoot the issue or send a vendor if necessary.
Can I request additional towels or supplies?
In most cases, your unit will be fully stocked for the length of your stay. If you’re staying longer than 5 days or need anything replenished, reach out to us and we’ll do our best to accommodate.
Note: Mid-stay cleanings, linen changes, or restocking may incur a service charge.
What’s your cleaning policy?
We follow strict professional cleaning procedures before every guest stay. This includes:
• Full surface sanitization
• Freshly laundered sheets and towels
• Restocking of essentials
• Trash removal
• Inspection and reset of all spaces
If anything doesn’t meet your expectations, let us know right away so we can make it right.
Can I smoke or vape in the unit?
No. All StayMint properties are 100% smoke-free and vape-free indoors. Violations will result in a cleaning fee and may lead to early termination of your reservation.
Are pets allowed?
Pet policies vary by property. If pets are allowed at your unit, it will be stated clearly in the listing. Please do not bring pets unless your listing explicitly allows them and your reservation includes a pet fee.
Unauthorized pets will result in additional charges and possible removal from the property.
Where do I park?
Parking instructions are included in your check-in guide. If your unit includes a designated space or garage, that will be detailed. If street parking is required, we’ll let you know about any restrictions.
Please follow all posted signs and local parking rules to avoid tickets or towing.
What should I do when checking out?
Check-out is simple:
1. Please gather all trash in the provided bins
2. Wash any used dishes or load/run the dishwasher
3. Return any furniture or items to their original locations
4. Make sure the door is locked behind you
5. Text us to confirm checkout if requested in your instructions
You do not need to strip the beds or start laundry — we’ll handle that.
What if I leave something behind?
Submit a Lost & Found request via our Guest Help Center. Include your name, stay dates, property address, and a description of the item. If found, we’ll arrange to have it shipped back to you.
Who do I contact if I need help?
• For general support: [guest support phone/text number]
• For check-in questions: Refer to your digital guide or message us directly
• For urgent issues: Call or text immediately
• For emergencies: Dial 911 first, then notify us
Booking a StayMint Property
You can find our active listings on Airbnb. Every StayMint property carries our service and cleanliness guarantee. Look for the StayMint name in the listing title or host profile.
